ChaseKindly

FAQ

Short answers about reminders, payments, and plans.

Is ChaseKindly a debt collector?

No. ChaseKindly writes the note you would write yourself: polite, specific, and still human when an invoice is late. It does not add fees, report anyone, or threaten a client. Automatic sending coming soon. The point is to get paid without damaging the relationship.

Does ChaseKindly collect the payment?

No. You keep the payment method you already use: Paystack, PayPal, Stripe, bank transfer or any link you use. ChaseKindly only reminds the client and tracks whether the invoice is still open.

When do reminders stop?

Automatic sending coming soon. When it is on, reminders stop the moment you mark an invoice paid. A client can tap I've paid in the email, which flags it for you, but reminders continue until you confirm. A stray click never closes the books on its own.

Can I change what the emails say?

Yes. Preview the whole sequence and edit any subject or message. Pro lets you choose Friendly, Firm, or Final. The dates stay the same. Automatic sending coming soon: the reminders will go out on those mornings, and they stop when you mark the invoice paid. Pro also adds your business name and footer. Even the later notes stay respectful.

What happens on the free plan after three invoices?

You can keep up to 3 active (unpaid) invoices at a time. Mark one paid, delete it, or let the client unsubscribe, and the slot opens up. Paid invoices stay in your recovered total and do not count toward the limit.

Can I edit a reminder after I add the invoice?

Yes. Open the invoice and edit any reminder that has not been sent. The amount, due date, and how many days it is overdue stay correct if the invoice changes. Sent reminders stay as they went out.

Will unsubscribe actually work?

Yes. Every reminder includes an unsubscribe link, and mailbox one-click unsubscribe is supported. Automatic sending coming soon. Opting out cancels the remaining reminders for that invoice immediately.

Where does ChaseKindly work?

Anywhere you can email a client. Amounts support major currencies, including USD, EUR, GBP, ZAR, NGN, KES, GHS, and more.

How do I cancel Pro?

Checkout and cancellation run on Lemon Squeezy. The billing page opens their customer portal, where you can update a card or cancel. When the subscription ends, the account returns to the free plan.